Return, Exchange & Refund Policy

1. Exchange Policy

We primarily offer product exchanges instead of returns.

Exchange requests are accepted under the following conditions:

• Exchange requests must be submitted within 12 hours of delivery.
• The product must be unused, unwashed, with all original tags and packaging intact.
• Products must not have stains, perfume, damage, alterations, or signs of use.
• White-colored products, coupon products, offer products, deal products, and clearance sale products are not eligible for exchange.
• Size exchanges are available only if the requested size is in stock.

2. Size Exchange

• Product measurements are provided in inches before purchase. Customers are requested to check the size chart carefully before ordering.
• If you request a size exchange, both-side shipping charges (pickup and reshipping) must be paid by the customer.

3. Damaged, Defective or Wrong Product

If you receive a damaged, defective, or incorrect product:

• You must notify us within 12 hours of delivery.
• An uncut unboxing video from opening the parcel until showing the product is mandatory for verification.
• After verification, we will arrange a free exchange or provide another suitable resolution at our discretion.

Claims without an uncut unboxing video may not be accepted.

4. Return Policy

Returns are accepted only in limited and valid cases, subject to approval by Veedra The Brand.

• If return pickup service is available in your location, we will arrange the pickup through our courier partner.
• If pickup service is unavailable, the customer must send the product back using a reliable courier service after receiving our approval.
• Returned products must meet all eligibility conditions mentioned in this policy.

5. Refund Policy

We generally do not offer refunds. Refunds are provided only in exceptional situations approved by Veedra The Brand, including but not limited to:

• The ordered product is unavailable after purchase.
• A verified manufacturing defect or shipping damage where replacement is not possible.
• Other valid cases approved by our support team.

If approved, refunds will be processed to the original payment method or another mutually agreed method within 5–10 business days after approval.

Shipping charges, COD charges, convenience fees, and other service charges are non-refundable, unless the refund is due to an error on our part.

6. Return to Origin (RTO)

If an order is returned due to customer unavailability, refusal to accept delivery, incorrect address, or failure to receive the parcel:

• The order will be treated as an RTO (Return to Origin).
• If you wish to have the same order shipped again, the product can be resent subject to stock availability.
• The customer must pay the applicable shipping charges for the second shipment before reshipping.

For COD orders, the ₹100 advance paid at the time of order confirmation will be treated as shipping and handling charges and will not be refunded.